Privacy Policy

Sanvibe Privacy Policy

Sanvibe operates this store and website, including all related content, features, tools, products, and services (the “Services”), to provide customers with an online shopping experience. We use Shopify technology to operate these Services.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit, use, or purchase from our Services, or when you communicate with us. In the event of a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will prevail with regard to the treatment of personal information.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to any data that can directly or indirectly identify you. Depending on your interaction with our Services, we may collect:

  • Contact information: Name, billing and shipping address, phone number, and email address.
  • Payment information: Payment method details and transaction confirmations (securely processed by third-party providers; we do not store full card details).
  • Account information: Username, password, account preferences and settings.
  • Transaction information: Products viewed, added to cart, purchased, returned or exchanged (including items such as iPhone cases and gaming accessories).
  • Customer communication: Information you provide when contacting us for support or inquiries.
  • Device and usage information: IP address, browser type, device identifiers, and how you interact with our Services.

2. Sources of Personal Information

We collect personal information from:

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through cookies and similar technologies when you browse or use our Services.
  • From suppliers and partners who help us operate the store, including Shopify and payment processors.

3. How We Use Your Personal Information

We use your personal information to:

  • Provide and manage the Services: Process orders, payments, shipments, returns, and exchanges.
  • Personalize your experience: Recommend products such as gamer-style phone cases and accessories.
  • Communicate with you: Send order confirmations, updates, and respond to inquiries.
  • Marketing and promotions: Send promotional communications where permitted by law.
  • Security and fraud prevention: Protect our store, customers, and transactions.
  • Legal compliance: Comply with applicable laws and enforce our policies.

4. Sharing Personal Information

We may share your personal information in the following situations:

  • With Shopify and trusted providers who help operate our Services (payment processing, shipping, analytics, and support).
  • With marketing and advertising partners, in accordance with their privacy policies.
  • When required by law or legal processes.
  • In connection with business transactions such as mergers or restructuring.

We do not sell your personal information.

5. Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and improve its services. For more details, please review Shopify’s Privacy Policy.

6. Children’s Privacy

Our Services are not intended for minors, and we do not knowingly collect personal information from children.

7. Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no system is completely secure.

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Request data portability
  • Object to certain data processing

To exercise these rights, contact us using the details below.

9. International Data Transfers

Your personal information may be transferred and processed outside your country of residence. We use appropriate safeguards (such as Standard Contractual Clauses) when required.

10. Changes to This Privacy Policy

We may update this Policy from time to time. Updates will be posted on this page.

11. Contact Information

If you have any questions or want to exercise your rights, contact us: