Return Policy

Sanvibe Return Policy

At Sanvibe, we want you to feel confident with your purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange. After 30 days, we are unable to offer returns or exchanges.

1. Eligibility for Return

To qualify for a return:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging
  • Applies to products such as iPhone cases and accessories

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software
  • Certain personal care items (if applicable)

3. Proof of Purchase

A receipt or proof of purchase is required to process any return.
Please do not send your item back to the manufacturer.

4. Partial Refunds (if applicable)

Partial refunds may be granted in cases such as:

  • Items showing signs of use
  • Items not in original condition, damaged, or missing parts not due to our error
  • Items returned after the 30-day period

5. Refunds (if applicable)

Once your return is received and inspected, we will notify you via email.

If approved:

  • Your refund will be processed to your original payment method
  • The refund may take a few business days to appear

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your credit card provider (processing time may vary)
  • Contact your bank

If the issue persists, contact us at:
📧 sannvibee@gmail.com

7. Sale Items

Only regular-priced items may be refunded.
Sale items are non-refundable.

8. Exchanges (if applicable)

We only replace items if they are defective or damaged.

To request an exchange:

  • Email us at: sannvibee@gmail.com
  • Send your item to:
    Carrer Closa Nova, 48 – Pobla de Montornes

9. Gifts

If the item was marked as a gift:

  • You will receive a gift credit once the return is processed

If not marked as a gift:

  • The refund will be sent to the original purchaser

10. Return Shipping

To return your product, send it to:

Carrer Closa Nova, 48 – Pobla de Montornes

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable
  • If applicable, return shipping may be deducted from your refund

For items over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Sanvibe is committed to providing a simple, transparent, and reliable return process.

If you have any questions, contact us:
📧 sannvibee@gmail.com